Wales SOPs
Below we have provided SOPs specific to the Welsh pharmacy contract relevant to each job title within the pharmacy.
You can now store and manage your SOPs, electronically, within our Numark Training Platform:
Numark Training Platform
Owner/ Superintendent
Governance
- Absence of the Responsible Pharmacist from the pharmacy
- Accessible Information Standard
- Auditing of staff adherence to SOPs
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Data protection- Personal data incident management
- Data protection- High risk personal data incident management
- Dealing with FOI and EIR requests
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Designating a locum as the responsible pharmacist
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Induction process
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Responsibilities and roles of Pharmacy staff
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Pharmaceutical Assessment & Clinical Check
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
- Support for people with disabilities
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
- Signed Orders and Requisitions
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check of counter stock
- Date check of dispensary stock
- Stock handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
- Appliance Use Reviews
- NHS Wales Common Ailment Service
- NHS Wales Discharge Medicines Review Service
- NHS Wales LFT Distribution Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Appliance Use review
- Blood Pressure measuring service
- Care home services
- Chlamydia screening
- Cholesterol screening service
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pharmacist Independent Prescriber Consultation Service
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a Private PGD Service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccination Services
- Weight Management Service
- Yellow Fever Vaccination Service
Responsible Pharmacist
Governance
- Absence of the Responsible Pharmacist from the pharmacy
- Accessible Information Standard
- Auditing of staff adherence to SOPs
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Data protection- Personal data incident management
- Data protection- High risk personal data incident management
- Dealing with FOI and EIR requests
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Designating a locum as the responsible pharmacist
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Induction process
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Responsibilities and roles of Pharmacy staff
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Pharmaceutical Assessment & Clinical Check
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
- Support for people with disabilities
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
- Signed Orders and Requisitions
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check of counter stock
- Date check of dispensary stock
- Stock handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
- Appliance Use Reviews
- NHS Wales Common Ailment Service
- NHS Wales Discharge Medicines Review Service
- NHS Wales LFT Distribution Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Appliance Use review
- Blood Pressure measuring service
- Care home services
- Chlamydia screening
- Cholesterol screening service
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pharmacist Independent Prescriber Consultation Service
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a Private PGD Service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
- Weight Management Service
- Yellow Fever Vaccination Service
Accuracy Checking Technician (ACT)
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
- Signed Orders and Requisitions
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
- NHS Wales Common Ailment Service
- NHS Wales Discharge Medicines Review Service
- NHS Wales LFT Distribution Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a private PGD service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Accuracy Checking Dispensing Assistant (ACDA)
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
- Signed Orders and Requisitions
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
Private Services
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Registered Technician
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
- Signed Orders and Requisitions
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
Private Services
- Administration of adrenaline
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a private PGD service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Dispensing Assistant
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
- Signed Orders and Requisitions
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
Private Services
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Healthcare Assistant
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Prescription Service
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
Private Services
Medicines Counter Assistant (MCA)
Governance
- Dealing with complaints (England & Wales)
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
Stock Handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
Private Services
Delivery Driver